Welcome to the official support page of OTT Services BD.
We are committed to resolving genuine issues efficiently and professionally.
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Support Hours
🕒 3:00 PM – 2:00 AM (Bangladesh Standard Time)
📅 7 Days a Week
Requests outside business hours will be handled during the next support period.
Response time may vary depending on workload and issue complexity.
Urgent issues affecting active subscriptions are prioritized.
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What We Support
We provide support for:
- Login or access issues
- Profile activation problems
- Account not working during active subscription
- Delivery delay within processing timeframe
- Replacement review (as per policy)
- Payment verification issues
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What Is NOT Covered
Support does not cover:
- Content complaints
- Platform policy changes (e.g., household verification)
- Device or internet issues
- Password sharing consequences
- Excessive device/IP misuse
- VPN-related restrictions
- Expired subscriptions
We do not control third-party streaming platform policies.
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Replacement Requests
If your account becomes inaccessible during an active subscription:
- You may request review for possible replacement.
- Replacement is subject to policy verification.
- User violations are not eligible for replacement.
- Replacement may not always be instant and can be delayed in rare cases.
All decisions are made after internal review.
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Support Guidelines
- Please communicate respectfully.
- Multiple repeated messages do not speed up response time.
- Misuse or abusive behavior may result in suspension.
We aim to provide fair and professional service to all customers.
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Secure & Reliable Service
✔ Instant Netflix Delivery
✔ Secure Payment Methods
✔ 7 Days Support
✔ Digital Service Provider