We double check the password before adding it to our website, so the password should work. If not, the issue is likely on your end. Here are 3 steps to follow, with the second one working for most people
1. Make sure you’re typing the correct email and password exactly as we provided.
2. Try signing in using mobile data. (If using a TV or computer, turn on your mobile hotspot and connect to the mobile wifi) then attempt signing in.
3. If you’ve done the above and it’s still not working, make sure you have the latest version of Netflix on your mobile, TV, or computer. (Netflix always requires the latest version for signing in on mobile, PC, and TV.)
Here’s how to update to the latest version of Netflix on your TV:
If it is still not working, you can contact us. We’ll look into the matter as soon as we’re online. Until then, please stay calm.